100% Satisfaction Guarantee
We are very confident that you will be more than happy with the quality of your purchase when it arrives. All of our products have a 7 day satisfaction guarantee. If you are not satisfied with your purchase for any reason, you may return it to us within 7 days of receipt for a full refund or replacement, less original & return shipping charges.
We know that not every transaction will be absolutely perfect & returns or exchanges are sometimes necessary. All returns must have an RMA number, so we can properly track the return and process it when it arrives. Returns lacking an RMA number will be rejected and mailed back to you at your expense.
Here’s how it works…
To receive a Return Merchandise Authorization Number, you must first email us using the CONTACT US form with your concern. Once we communicate and agree that a return is necessary, we will email you an RMA number. Please put the RMA number clearly on the outside of the box you are shipping the item(s) in.
- All return requests must be received within 7 days of the original shipment date.
- All items must be returned to us in their original unused condition with all original packaging, using an insured and trackable shipping method. USPS Priority Mail is our carrier of choice.
- Original shipping fees are non-refundable & return shipping is the responsibility of the customer. If you received free shipping, our shipping cost will be deducted from your final refund.
- All refunds will be processed within 3 business days once a return is received, and the condition of the returned item is verified to be the same as when it left us.
Any questions about our policy can be sent to firstname.lastname@example.org.
We appreciate your understanding.